Monday to Sunday: 07:00 – 24:00
office@rubbishexperts.com
+44 7773 88 99 88
Terms and Conditions
Last updated: December 2025
These Terms and Conditions govern your use of the Website and services provided by Rubbish Experts. By booking a service or using our Website, you agree to these terms in full.
1. Company Information
Rubbish Experts
Head Office: 15 Montrell Road, London, SW2 4QD
Local offices:
- 2A E Heath Rd, London, NW3 1DY
- 23 Wotton Rd, London, NW2 6PU
Email: office@rubbishexperts.com
Tel: 020 3637 3839
2. Services
We provide waste removal and clearance services across London, including but not limited to:
- Household rubbish removal
- Office and commercial clearance
- Furniture and bulky waste removal
- Garden and construction waste clearance
We operate as a licensed waste carrier and aim to recycle or dispose of waste responsibly.
3. Bookings and Cancellations
- Bookings can be made online, by phone, or via email
- Same-day bookings are subject to availability
- Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee
- No-show appointments may be charged in full
4. Pricing and Payments
- All prices are based on load size, weight, waste type, and disposal costs
- Payment is due immediately upon completion of the service unless otherwise agreed
- Accepted payment methods will be confirmed at the time of booking
5. Customer Responsibilities
Customers must:
- Accurately describe the waste at the time of booking
- Ensure safe and legal access to the property
- Clearly identify all items for removal
- Remove any personal or valuable items before collection
We are not responsible for items removed unintentionally where instructions were unclear.
6. Prohibited Waste
We reserve the right to refuse removal of hazardous or restricted waste, including:
- Asbestos
- Chemicals and solvents
- Medical or biological waste
- Explosives or flammable materials
Any undisclosed prohibited waste may result in service refusal or additional charges.
7. Damage and Liability
We take reasonable care when carrying out our services. However:
- We are not liable for pre-existing damage
- We are not responsible for damage caused by structural weaknesses or restricted access
- Any claims must be reported immediately on the day of service
8. Termination
We reserve the right to refuse or terminate services at our discretion where safety, legality, or payment issues arise.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of English courts.
We offer fast, reliable, and eco-friendly rubbish removal across London for homes, landlords, and businesses, focusing on safe disposal, maximum recycling, and a cleaner city.
Rubbish Experts
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